It is with great sadness that we are announcing the death of our beautiful, caring receptionist, Amanda Forde. She sadly lost her battle with Covid-19 on Friday 3rd April 2020. May she rest in peace.


Stay at home if you have either a high temperature (you feel hot to touch on your chest or back) or a new, continuous cough (this means you've started coughing repeatedly)

DO NOT got to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home unless; you feel you cannot cope with your symptoms at home, your condition gets worse, or your symptoms do not get better after 7 days.

For further information, please go to: https://www.nhs.uk/conditions/wuhan-novel-coronavirus/ and https://111.nhs.uk/covid-19

For the latest Covid-19 advice please visit www.nhs.uk. If you think you may have Covid-19, have travelled to an affected area - please do not go to a GP surgery, pharmacy or hospital. Use the NHS 111 online service at https://111.nhs.uk/covid-19 to find out what to do next

For further advice and support, please go to our 'News' section.

Extremely Vulnerable Patients, Appointments and Telephone Lines

If you have a medical condition which makes you extremely vulnerable to coronavirus, please visit https://www.gov.uk/coronavirus-extremely-vulnerable to register for help getting deliveries of essential items. 

For further frequently asked questions, please visit: 

On the advice of NHS England in the wake of the Covid-19 outbreak, all online appointments have been suspended, and all face-to-face appointments with doctors have been changed to telephone consultations. The nurses are still seeing patients for child immunisations and smear tests but all patients and those accompanying patients to the surgery, will be triaged before booking an appointment.

Due to the increase in telephone calls we are receiving, calls may not be answered as quickly. Please bear with us, your call will be answered as soon as possible. Many thanks for your patience.

Please note, we are still receiving phone calls for appointments unrelated to Covid-19. Pending triage by a doctor, you may be offered a face-to-face appointment and where possible, with the doctor of your choice. 

Prescription Requests and Emails

As advised by NHS England, we will not be issuing more than the usual amount of medication, however please be assured that you will not be left without your medication should you need to self-isolate.

To avoid unnecessary contact with others, please request your prescription via email rather than coming into the surgery. In exceptional circumstances where you cannot access email, we will accept prescription requests over the phone. As before, prescription requests will take 48 hours.

If you have a fever or continuous cough, please self-isolate and consult NHS 111 Online http://nhs.uk/coronavirus or telephone NHS 111. Please DO NOT attend the surgery or send an email. The emails are for administrative purposes such as requests for prescriptions, fit notes and medical reports. If you require medical advice, please contact Reception on 020 8347 3330.

Welcome to the Vale Practice Online

This surgery website is used to present all our patients with up to date news and information about our practice. We will keep it current with any developments or other details that we feel are relevant to you.

As well as a source of information about our practice, our staff, and the services we provide, we hope you will use this website as a useful resource for a variety of health-related information.

Have a look around our website and please do send us some feedback. We can use your thoughts to improve our online services and further develop the website to make it more useful for our patients.

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